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“If you cannot measure it, you cannot improve it.”  — Lord Kelvin (1883)

Frequently Asked Questions (FAQs)

What is the MRI?

The MRI is an organizational and management metric;  a number between one and 100 that measures how much productivity is being used (out of 100%) by the measured group.  So, an MRI of 74 means that group is operating at 74% of its potential productivity (with 26% productivity wasted.)


Just as the medical MRI examines the inside of your body, so the organizational MRI examines the inside your organization.  And just as the medical MRI can diagnose the soft tissues that other procedures (X-rays, CAT scans) can miss, so the organizational MRI can diagnose the soft side of your organization—human capital—that is invisible to financial, operational, or customer metrics.


Does the MRI measure individuals or organizations?

What’s valuable about the MRI?

How does the MRI measure productivity?

Can you give some examples of Alignment and Engagement?

How does the MRI differ from other employee surveys?

What actionable intelligence is found in the MRI?

Who gets this information?

What do they do with the MRI intelligence?

What kind of organizations can use the MRI?

Can you briefly explain the MRI process?

How much does it cost?

Why shouldn’t every organization use the MRI?

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Unlocking the Potential of Human Capital

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